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2025 Newest ISO-IEC-20000-Foundation–100% Free Valid Test Camp | Valid Braindumps ISO/IEC 20000 Foundation Exam Questions
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| Topic |
Details |
| Topic 1 |
- This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
- IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
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| Topic 2 |
- ISO
- IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
- IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.
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| Topic 3 |
- Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
- IEC 20000-1:
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Valid Braindumps PECB ISO-IEC-20000-Foundation Questions, ISO-IEC-20000-Foundation Reliable Test Pdf
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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q12-Q17):
NEW QUESTION # 12
ISO/IEC 20000-1 can be applicable to a service provider:
- A. Even if its customers or suppliers have demonstrated conformity to ISO/IEC 20000 requirements
- B. Only if its suppliers haven't demonstrated conformity to ISO/IEC 20000 requirements
- C. Only if its customers have demonstrated conformity to ISO/IEC 20000 requirements
- D. Only if its suppliers have demonstrated conformity to ISO/IEC 20000 requirements
Answer: A
NEW QUESTION # 13
What is an example of a requirement for the service management objectives?
- A. They should be consistent with the service management policy
- B. They should be shared with the customers
- C. They should be left unchanged, even if services change
- D. They should be easy to realize
Answer: A
NEW QUESTION # 14
What is the objective of service continuity management?
- A. To ensure that service continuity plans are tested in accordance with business needs
- B. To ensure that agreed commitments to continue to provide services to customers can be met in foreseeable circumstances
- C. To ensure that potential service continuity issues are predicted and preventive action taken
- D. To ensure that service continuity requirements are fully defined and agreed in service level agreements
Answer: B
NEW QUESTION # 15
What is the value of good service management?
- A. It offers prescriptive guidance that allows the organization to create efficient processes.
- B. It allows an organization to be certified, which always adds value for the business
- C. ensures people to comply with service level agreements (SLAS) using documented information
- D. It provides a structure for service provisioning that can be adapted to the culture of the organization
Answer: B
NEW QUESTION # 16
Which is not an example of configuration information for a CI?
- A. Unique identification
- B. Feature of a service
- C. Relationship with other Cis
- D. Status
Answer: B
NEW QUESTION # 17
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